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Terms & Conditions

Owners of the business and location

Natural Washing Company is owned by Salon du Savon Ltd, trading as Frenchsoaps and Natural Washing Company. The business is operated from Unit 33, Claro Court Bustiness Park, Claro Road, Harrogate, HG1 4BA

Basis of Sale

By placing an order via the Natural Washing Company website it is therefore notification that you agree to our terms and conditions. These terms and conditions will be updated occasionally, please check these before making a purchase. All orders will be subject to the conditions set out below. 


We may cancel an order for any reason, for any item, at any time before delivery.


All prices quoted on the website are in GB Pounds (£) and inclusive of VAT. There is no minimum order value. Price and availability information is subject to change without notice. VAT number is 211837331


No order is binding on you or Natural Washing Company until we have accepted it.


Weights given are approximate. Soap can reduce in weight as the water content in the soap evaporates. This is a natural process and is not detrimental to the product.


While every effort is made to ensure the accuracy of colour reproduction, colour may vary in accordance the settings of your monitor, software, or printer.

Size and Appearance

Please note that most of our soaps are handmade and therefore can be slightly irregular in shape and can also vary in colour. Some of our soaps may be cracked, slightly chipped, irregular shaped, slightly different weights, crusted in salts, etc these are features of a handmade product (especially if the product contains no preservatives) these characteristics are not defects or damages.

Product Safety

If you have, or suspect you have sensitive skin, we recommend you do a skin patch test before using any product that comes into contact with your skin. A patch test is simple. Apply a small dab to the inside of your wrist or elbow and leave on for as long as 24 hours. If any redness or tenderness occurs, you may have an allergy and you should avoid any product or products that contains the same ingredients. If you have an allergic reaction discontinue use and thoroughly rinse the affected area with fresh water. 

Returns Policy

We make every effort to make sure that the products and services we offer are of the best quality. If however, you receive items that you are not pleased with you can cancel your contract at any time up to 7 working days after the day of delivery. Please inform us by e-mail of your wish to cancel at lizzy@salondusavon.com. You must ensure that the goods are packaged adequately to protect against damage for their return journey. 

Please return the goods promptly to facilitate a prompt refund. We will return the cost of your original order including the post and packaging. However, if you do need to return your order for any reason you must return the goods to us at your own expense.

Have a general question or not happy about something?

If you need help or advice on any of the goods you have purchased or are about to purchase, please call us on: 07771 608220 between the hours of 9am-5pm Monday-Friday, excluding all English Bank Holidays.

If you feel our product or services have not met to your expectations, please let us know your comments or suggestions by calling the number above or emaiing sandra@salondusavon.com

Online Payment Methods

We can accept most major credits and PayPal payments through the checkout process.

Business Hours and Holidays

Our business hours are 9am - 5pm UK time, Monday-Friday, excluding all English Bank Holidays. There will be periods, due to holidays, when there will not be anyone available to process your order. These dates will be posted on the home page of our website.


Every effort is made to ensure that all the information provided on the Natural Washing Company website is correct at the time of going online.


Promotional codes General Terms and Conditions

If you have a promotional code for a discount then the following  general Terms and Conditions apply:

  • The promotional code is redeemable against the whole order and the purchases made and accepted online at www.naturalwashing.co.uk not including P&P charges
  • The promotion is valid whilst stocks last

  • The promotional code must be registered at the time of purchase by entering in the Discounts Section “Have a discount code? Enter it here” at Step 2 of the checkout procedure

  • The promotional code cannot be exchanged for cash.

  • Promotional codes are usually one time use only.
  • Only one promotional code may be used at any one time, the offer cannot be used in conjunction with any other offer or promotional code.

  • The promotional code entitles the user to the stated discount off the retail price of the whole order purchased at the online checkout (not including P&P) in a single transaction online at www.naturalwashing.co.uk whilst stocks last

  • We reserve the right to withdraw these offers at any time

  • By using the promotional code to claim a promotional benefit you will be confirming that:

(i) you are entitled to use the code;

(ii) you meet all the conditions that apply to its use;

(iii) you agree to the terms set out above.

If you have a promotional code for Free Postage and Packaging then the following terms apply:

1) one time use code

2) valid only on standard UK delivery option 

3) cannot be used in conjunction with any other promotional code

4) cannot be exchanged for cash

5) cannot be claimed after the order is placed

6) may be subject to an expiry date

7) we reserve the right to withdraw the promo code at any time