Delivery & Returns
Free Standard UK delivery on orders over £50
FREE delivery on all orders over £50 (for UK standard delivery). If your order is over £50 you will automatically be offered free shipping at the checkout page.
For orders less than £50, standard postage and packaging is £3.95
We will aim to deliver any item in stock within 10 working days of accepting your order, unless otherwise stated on this website. Delivery dates are not guaranteed, unless we have stated otherwise in writing, although we shall make every reasonable effort to achieve this. Our normal delivery service is with Royal Mail and ParcelForce. We use ParcelForce couriers for orders over 2kg. If you are not home during the day, we suggest you provide us with a work or other address if it is more convenient. This will assist us in ensuring a timely delivery.
Next Day Delivery (UK) unfortunately not available at the moment
We do not operate a Next Day Delivery service - however if you have an urgent order please contact us as we may be able to help.
All European Deliveries temporarily stopped
All Australia and New Zealand Deliveries temporarily stopped
We are very sorry but we are currently unable to ship to the USA or Canada. Costs have gone up dramatically for insurance and this prevents us from offering services to these countries.
We have found that it is increasingly expensive to send orders to the Middle East, Asia and China and it is virtually impossible for us to estimate the shipping fee on our website ordering process. If you would like to place an order with us for a destination that is not currently available on our website please email us and we will be able to get a shipping quote for you.
Exchanges and refunds
If you change your mind then you can return your items to us for a refund however items must be unopened, undamaged and in a saleable condition. We cannot offer exchanges or refunds on any opened, used or damaged products. Return postage is at your own cost. Once your return has been received and approved for refund then your payment will be refunded via the same payment process originally used.
Natural Washing Company, Unit 33, Claro Court Business Park, Claro Road, Harrogate, HG1 4BA